Additional Resources ______________________________________________ Greg's Favorite Reads

Challenging Conversations

  • Fisher, Roger and Scott Brown.  Getting Together:  Building Relationships as We Negotiate Boston:  Houghton Mifflin & Co., 1988.
  • Fisher, Roger and William Ury.  Getting to Yes.  Boston:  Houghton Mifflin & Co., 1991.
  • Patterson, Kerry, Joseph Grenny, Ron McMillan and Al Switzler.  Crucial Accountability:  Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior.  New York:  McGraw Hill.  2013.
  • Patterson, Kerry, Joseph Grenny, Ron McMillan and Al Switzler.  Crucial Conversations:  Tools for Talking When Stakes are High.  New York:  McGraw Hill.  2002
  • Stavros, Jackie, Cheri TorresConversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement.  Berrett Koehler, 2018
  • Stone, Douglas, Bruce Patton and Sheila Heen.  Difficult Conversations:  How to Discuss What Matters Most New York:  Penquin Books, 1999.


  • Bridges, William.  Managing Transition:  Making the Most of Change,  Da Capo Press, 2009.
  • Brown, Tim.  Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation. Harper Business, 2009.
  • Fullan, Michael.  Leading in a Culture of Change.  Jossey-Bass, 2001.
  • Kegan, Robert and Lisa Laskow Lahey.  Immunity to Change:  How to Overcome It and Unlock the Potential in Yourself and Your Organization.  Boston:  Harvard Press, 2009.
  • Kotter, John.  Leading Change.  Boston:  Harvard Business School Press, 1996.


  • Cloke, Kenneth. The Crossroads of Conflict: A Journey Into the Heart of Dispute Resolution.  Janis Publications Inc., 2006.
  • Mayer, Bernard.  The Dynamics of Conflict Resolution:  A Practitioners Guide.  San Francisco:  Jossey-Bass, 2000.
  • Mayer, Bernard.  Staying with Conflict:  A Strategic Approach to Ongoing Disputes.  San Francisco:  Jossey-Bass, 2009.
  • Rothman, Jay.  Resolving Identity-Based Conflict in Nations, Organizations and Communities.  San Francisco: Jossey-Bass, 1997.


    • Bohm, David.  On Dialogue.  London:  Routledge, 1996.
    • Elinor, Linda and Glenna Gerard.  Dialogue:  Rediscovering the Transforming Power of Conversation.  New York:  John Wiley and Sons, Inc.  1998.
    • Isaacs, William.  Dialogue and the Art of Thinking Together.  New York:  Currency.  1999.
    • Tannen, Deborah.  The Argument Culture:  Moving from Debate to Dialogue New York:  Random House, 1998.


  • Dukes, Franklin E., Marina A. Piscolish, John B. StephensReaching for Higher Ground I Conflict Resolution:  Tools for Powerful Groups and Communities. Jossey-Bass, 2000.
  • Kaner, Sam, Lenny Lind, Catherine Toldi, Sarah Fisk, Duane Berger. Facilitators Guide to Participatory Decision-Making. New Society Publishers, 1996.
  • Parker, Priya. The Art of Gathering: How We Meet and Why It Matters. Riverhead Books, 2018.
  • Schwarz, Roger M. The Skilled Facilitator: Practical Wisdom for Developing Effective Groups. Jossey-Bass, 1994.


  • Gerzon, Mark.  Leading Through Conflict:  How Successful Leaders Transform Differences Into Opportunities.  Boston:  Harvard Business School Press, 2006.
  • Goleman, Daniel, Richard Boyatzis, Annie McKee.  Primal Leadership: Realizing the Power of Emotional Intelligence. Harvard Business Review Press, 2002.
  • Heifetz, Ronald.  Leadership Without Easy Answers.  Harvard University Press, 1994.
  • Heifetz, Ronald, Marty Linsky. Leadership on the Line: Staying Alive Through the Dangers of Leadership. Harvard Business Review Press, 2002.
  • Kouzes, James and Barry Posner.  A Leaders Legacy.  Jossey- Bass, 2006.
  • Kouzes, James and Barry Posner.  The Leadership Challenge.  John Wiley and Sons, Inc.  2007.


  • Fisher, Roger and Daniel Shapiro.  Beyond Reason:  Using Emotions as You Negotiate.  Viking Penguin, 2005.
  • Fisher, Roger and William Ury.  Getting to Yes:  Negotiating Agreement Without Giving In. Penquin Books, 1991.
  • Ury, William.  Getting Past No.  New York:  Bantam Books, 1991
  • Ury, William.  The Power of a Positive No:  How to Say No and Still Get to Yes Bantam, 2000.


  • Baruch Bush, Robert A., Joseph Folger.  The Promise of Mediation:  Responding to Conflict Through Empowerment and Recognition. Jossey-Bass, 1994.
  • Bowling, Daniel, David Hoffman.  Bringing Peace into the Room:  How the Personal Qualities of the Mediator Impact the Process of Conflict Resolution. San Francisco:  John Wiley and Sons, Inc., 2003.
  • Cloke, Kenneth. Mediating Dangerously:  The Frontiers of Conflict Resolution. Jossey-Bass, 2001.
  • Lang, Michael, Alison Taylor.  The Making of a Mediator: Developing Artistry in Practice. Jossey-Bass, 2000.
  • Winslade, John, Gerald Monk. Narrative Mediation: A New Approach to Conflict Resolution. Jossey-Bass, 2000.
  • Winslade, John, Gerald Monk.  Practicing Narrative Mediation: Loosening the Grip of Conflict. Jossey-Bass, 2008.


  • Berger, Warren. A More Beautiful Question:  The Power of Inquiry to Spark Breakthrough Ideas. Bloomsbury, 2014.